Question 1

What is the diagnostic fee and when is it charged?

Accepted Answer

Diagnostic Fee Policy: A $50 diagnostic fee applies to all advanced repairs. This covers the time required for disassembly, microscopic inspection, and detailed troubleshooting.

• Credited to Repair: If you proceed with the quoted repair, this $50 fee is deducted from your final bill.
 • Non-Refundable: If the device is deemed unrepairable due to severe damage or unavailable parts, the $50 fee is retained to cover the technician's bench time.
 • Refunds: If you have prepaid the full repair cost and the device cannot be fixed, you will be refunded the full amount minus the $50 diagnostic fee.

Question 2

Do you accept mail-in repairs?

Accepted Answer

We do! Please submit a repair form online before mailing your device. Repairs will be started after the device is received and the diagnostic fee is processed.

Question 3

How long will my repair take?

Accepted Answer

Repair times vary depending on the type of service, parts availability, and extent of damage or complexity of repair. Simple repairs, like cable fixes or connector replacements, are often completed within 1–3 business days. More complex repairs, including circuit boards or major component replacements, typically require 3–10 business days. You will always be provided with an estimated completion time during the diagnostic process.

Question 4

How long do I have to pick up my device?

Accepted Answer

Customers have 30 days from repair completion to pick up their device. Devices not picked up within 45 days will be considered forfeit and may be disposed of.

Question 5

How are repairs performed?

Accepted Answer

All repairs are performed on-site in our workshop. Devices are carefully diagnosed and repaired using industry standard tools and techniques. Every repair undergoes multiple quality checks before it is returned to ensure reliability and optimal performance.

Question 6

What happens to my old hardware if it is replaced?

Accepted Answer

If a repair requires a major hardware swap, we have an option to buy the broken component from you. Pricing is evaluated based on condition and type of component.

Frequently Asked Questions