Diagnostic Fee Policy: A $50 diagnostic fee applies to all advanced repairs. This covers the time required for disassembly, microscopic inspection, and detailed troubleshooting. Credited to Repair: If you proceed with the quoted repair, this $50 fee is deducted from your final bill. Non-Refundable: If the device is deemed unrepairable due to severe damage or unavailable parts, the $50 fee is retained to cover the technician's bench time. Refunds: If you have prepaid the full repair cost and the device cannot be fixed, you will be refunded the full amount minus the $50 diagnostic fee.

We do! Please submit a repair form online before mailing your device. Repairs will be started after the device is received and the diagnostic fee is processed.

Repair times vary depending on the type of service, parts availability, and extent of damage or complexity of repair. Simple repairs, like cable fixes or connector replacements, are often completed within 1–3 business days. More complex repairs, including circuit boards or major component replacements, typically require 3–10 business days. You will always be provided with an estimated completion time during the diagnostic process.

Customers have 30 days from repair completion to pick up their device. Devices not picked up within 45 days will be considered forfeit and may be disposed of.

All repairs are performed on-site in our workshop. Devices are carefully diagnosed and repaired using industry standard tools and techniques. Every repair undergoes multiple quality checks before it is returned to ensure reliability and optimal performance.

Our goal is always a successful fix, and we stand by our work with a No Fix, No Charge guarantee on our repair labor. If we cannot repair your device, you don't pay for the repair attempt. However, to be fully transparent, there are a few standard conditions and exceptions to this policy: The Diagnostic Fee: The standard $50 diagnostic fee still applies even if the device is unrepairable. This covers the technician's bench time, disassembly, and detailed inspection required to make that determination. Replacement Hardware: If specific replacement parts had to be purchased to attempt your repair, you will still be responsible for the cost of that hardware. High-Risk & Prior Damage: This guarantee may not apply to highly specialized repairs, devices with physical damage, or devices that have had prior unsuccessful repair attempts by others. Our Promise to You: We believe in zero surprises. If your device falls into a high-risk category where the "No Fix, No Charge" guarantee does not apply, we will always inform you in advance before proceeding. We will clearly communicate if the attempt is "at your own risk" and if you will be liable for the full cost regardless of the outcome, allowing you to make an informed decision.

Absolutely. We specialize in PS5 HDMI port replacements! We completely remove the damaged port and micro-solder a brand new, upgraded port directly to the motherboard right here in our Port Hope lab.